FAQ

Check out the FAQ's below. 

Still confused or stuck? Contact our live chat here or email us at info@wolfgangcontainer.com

Keep in mind we are here for you. Our mission is to provide the best pricing and service for businesses around the world. We know how stressful it can be to look for reliable vendors for your packaging needs. That's why we stand by our product and prices to ensure that you are getting the highest quality products at the best prices. Your satisfaction is our number one priority.

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How do I contact you?

You can contact us 24/7 via our chat messenger on our main page. Or you can give us a call at (951) 848-7680 or send us an email anytime at info@wolfgangcontainer.com

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What if I need to cancel an order?

If you need to cancel your order call us immediately at (951) 848-7680.

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How is my order shipped?

Orders for customers ship from our Ontario, California warehouse. Orders are shipped via UPS, or Common Carrier for very large orders. Shipping and handling charges will be added to your order. Once your online order is shipped, you will be E-mailed your tracking number. 

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What if I can’t find the answers to my questions here?

If you can’t find your questions here please contact us at (951) 848-7680 or send us an email at info@wolfgangcontainer.com

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Is it safe for me to use my card? Is your site secure?

Yes it is safe for you to use your card on our website. Our site is secure and we take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

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What is the minimum I can order?

There are different Minimum Order Quantities for different items. Please refer to each product page to see more details. 

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What is your return policy?

If you are not happy with your order you have 30 calendar days to return the item(s) from the date you received it.

In order to be eligible for a return your item must qualify under the following conditions:

● Item must be unused

● Item must be in the same condition that you received it

● Your item must be in the original packaging

● Your item needs to have the receipt or proof of purchase

● Clearance Items and Special Order items may not be returned

*Please note that all returns are subject to approval.


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How long does delivery take?

Products in stock are shipped out within 24 hours. Expected delivery should depend on which service is used. Delivery time is based on chosen shipping method. Please keep in mind that we use 3rd party shipping partners such as FedEx, UPS, and DHL. You can check the status of your order anytime through your tracking number which is sent to your email once your order has shipped. 

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What countries do we ship to?

We ship internationally to most countries. To check to see if we ship to your country call us at (951) 848-7680.

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Do you offer quantity discounts?

Yes, generally, the higher the quantity the higher the discounts. Different items have different discount tiers. 

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How can I know the status of my order?

Once your order has shipped we will email you a tracking number and you can check the status of your order.

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Where do you ship from?

We ship from our main warehouse in Ontario, California. U.S.A 

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Can I get samples?

Samples can be ordered directly through our website, if you do not see an option for the specific product, please shoot us an email at info@wolfgangcontainer.com

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Which credit cards do you accept?

We accept major credit cards including Visa, Mastercard, American Express, Discover, JCB, and PayPal. Ordering on our site is secure.